This project for Mylène started with a request to replace BestAccount, an in-house application, with Navision towards the end of 2014. Replacing operationally critical applications is not a standard project for which we have a ready-to-use approach at hand, so after extensive analysis, we decided to opt for Service Oriented Architecture.
This approach yielded the following benefits:
- A clear division of tasks and responsibilities, in which every master system is assigned a transparent service layer for communication with other systems.
- All communication runs via WCF services, whether or not data is written or read.
- Master systems can mutually exchange real-time data through multiple synchronisation.
- All sync scripts are centrally developed and managed. Mylène IT has full administrative access to these scripts at all times.
- The integrations are future-proof: master systems migrations to external data centres and/or the cloud do not pose any problems at all.
A record was made per operating process and sub-project of the systems to be designated as master systems, the information updated, the data pushed through to other systems and the information to be rewritten to the master system. To illustrate the complexity of this project, we provided a description below of how we tackled product management following the phase-out of BestAccount and which parties were involved in a similar sub-project.
Apart from product management, we also took a close look at consultant management, eShop ordering, the Navision update with status information to CRM and adjustments to Mylène’s internal systems.
Orbit One played a crucial role in this project: as the owners of CRM and Eshop, we assumed final responsibility for the entire projects.
We also acted as the central point of contact for various parties, each taking responsibility for a master system and the accompanying services.
Orbit One assumed the role of Project Manager in the broadest sense of the word. We took it upon ourselves to not only conduct the analysis and handle the technical follow-up of the entire project and each sub-project, but also to take care of the entire project management, the timely coordination of various parties among themselves and the management of the Mylène IT service.
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